Although close to 99% of our customers are satisfied with their AI images, there may be instances where your photos do not accurately represent you for various reasons. At Charm AI, we are committed to providing the best customer experience possible. Therefore, we are more than willing to offer a complimentary redo or a 100% refund in such cases.
However, because our product is digital, and to prevent abuse, we have implemented several policies to ensure fairness and maintain a high-quality product for everyone.
To request a refund, please contact Customer Support by emailing hello@getcharm.ai. When requesting a refund, remember to include the email address associated with your order.
We will review and respond to refund requests, in accordance with this policy, within 1-3 business days. If your refund is approved, the funds will be returned to your original payment method within 5-10 business days.